Returns & Refund Policy
Return Policy
We offer 90 Days Free Returns on all orders. If there's nothing wrong with the craftsmanship of your mirror, you can still return it as long as 90 days from the delivery date. Please follow the Return Instructions below to start a return.
Kindly noted that our local return address is different from the beginning shipping address, therefore, we will NOT accept your returned items that are sent back by you directly without following the return instructions below.
Return Instructions
- Step 1: initiate a return
Please log in customer account and sumbit the return request, or easily contact us and claim a return. Not matter any reason as long as it's within 90 days from the delivery date, your are eligible for returns. You will receive the Return Instruction Email.
- Step 2: print free return label
Please print the free return label and include product and accessories in the original parcel.
- Step 3: post the parcel in time
Attach the provided return label to the parcel and promptly drop it off at a nearby pick-up point.
- Step 4: go through inspections
Parcels will be inspected upon arrival. If they are in good condition, we will proceed the refund.
- Step 5: refund process
The refund will be processed within 24-48 hours.
Cancellation
During checkout, please check spelling, dates, and names carefully. After placing your order, you are welcome to contact us to cancel it for any reason within 12 hours. After 12 hours, your order is in fact under processing or shipping, so unfortunately, it can no longer be canceled.
When will I Receive My Refund?
We don't believe in making you wait for your money back, therefore your order will be refunded within 1 working day of it being collected from your property.